We would like to inform you of the potential risks of trading online and the inherent risks of trading in an extreme market environment.
When trading online, you should be aware that during periods of high internet traffic, you might experience delays in accessing account data due to systems capacity limitations. Additionally, system response times may be adversely affected by increased market volatility conditions, quote delays, system performance; and other factors outside of our control, which may include your computer system and internet service provider. You may also experience system outages or delays as a result of, among other things, power failures, programming failures or heavy trading volume. During periods of increased volatility, you might suffer market losses in the price and lot size of a particular pair when systems problems result in an inability to place buy or sell orders. The risk of financial loss in trading online can be substantial; therefore, you should consider whether such trading is suitable for you in light of your circumstances and financial resources.
In the event system capacity problems prevent our automated routing systems from processing your order(s), we encourage you to contact our Order Desk for manual handling of your orders. We ask for your patience, during those times, because the Order Desk will be experiencing heavy call volume. Please keep in mind that we take significant measures to improve system capacity and reliability; however, you should have an alternate means of trading including a back-up account at another brokerage firm.
You may also experience executions at prices significantly away from the market price quoted or displayed at the time an order was entered, less lot size than desired, or losses. To potentially reduce your risk of receiving an execution away from the market, it is a good idea to use limit orders rather that market orders in a fast moving market.
If you experience order processing delays, please do not hesitate to contact the Order Desk at +1 (310) 647-4279, toll-free from US (866) 628-3003. If you have questions regarding system outage or slow-down, please contact Customer Support at (866) 558-3342 or [email protected].